Question 1

Q: “Are you available on my date?”

Accepted Answer

A: Yes! We have an abundance of artists which means someone should always be available!

Question 2

Q: “Do you do hair as well?”

Accepted Answer

A: Absolutely! We have a large team of both hair and makeup artists!

Question 3

Q: “What kinds of products do you use?”

Accepted Answer

A: All of our artists use professional grade products. Most of which cannot be bought without a license. Our products are also specifically made for the camera! Smile, gorgeous!

Question 4

Q: "Do you specialize in a certain look?""

Accepted Answer

A: All of our artists are extremely well rounded and can do any look. We hire nothing less!

Question 5

Q: "What are the travel rates?""

Accepted Answer

LOS ANGELES/ORANGE COUNTY:
$15 per artist per 10 miles.
Travel is based on your artists exact zip code.
 
SAN DIEGO:
$15 per artist per 20 miles.
Travel is based on your artists exact zip code.

Question 6

Q: "What's included in your price?""

Accepted Answer

A: All products needed to service everyone in your group including lashes for makeup services! The only thing you need to provide is any extras such as hairpieces if you so desire, and lipstick if you wish to reapply.

Question 7

Q: “Can I schedule a trial?”

Accepted Answer

A: Of course! Conveniently book online here!: www.mobileradiance.com/book

Question 8

Q: "What is your booking process?"

Accepted Answer

1. Submit a booking form: www.mobileradiance.com/book 
2. Upon submission, we will check artist availability and match you with artist(s) based on your location, requests, and needs.
3. After we confirm your artist(s), we will send you a 40% deposit invoice from Square to finalize. You will also receive a second email from us with links to your artist(s) profiles. If everything is to your satisfaction, submit the deposit.
4. We will send you a confirmation email with all appointment details shortly thereafter!

Question 9

Q: "How do I book?""

Accepted Answer

A: Convenitently book online here!: www.mobileradiance.com/book

Question 10

Q: "I'm late for my appointment. What should I do?""

Accepted Answer

A: If you’re running late, no worries! We allow a 15 minute grace period for you to arrive. If you are running late, please email us at info@mobileradiance.com or text us at (858)522-0738 so we can contact your hairstylist and/or makeup artist to inform them. The tardy rate starts after 15 minutes and is $1.67 per minute/per artist ($100 per hour/per Artist) will be added to Payment. Pertains to Client(s) being late to agreed to start time and/or other party members being late to their turn for styling, resulting in Artist(s) having to wait. If the Client(s) tardiness leaves the Artist(s) less than 45 minutes per person (in relation to the contracts initially agreed to finish time). Artist(s) have the right to leave without completing services. Balance due must still be PAID IN FULL, WITH ADDITIONAL CHARGES.

Question 11

Q: "How should I prepare for my appointment?""

Accepted Answer

MAKEUP: For a makeup appointment, please make sure your face is clean and free of any prior makeup.

HAIR: If your appointment is for a blowout, we recommend your hair is washed and damp by the time your hairstylist arrives. For updos and dry styles, your hair should be clean and dry. We recommend washing your hair a day or two before your appointment (depending on how fast your hair gets oily) to see the best results.

Question 12

Q: "What is your cancellation policy?""

Accepted Answer

A: At the time of booking, a 40% non-refundable deposit is due. However, we understand that things may come up. If you cancel 30 days or more before your appointment, the remaining balance will not be charged. If you cancel 16-29 days prior, 50% will be charged. If you cancel fifteen days or less prior to the service date(s), you will be charged the full remaining balance. To cancel, please email info@mobileradiance.com

Question 13

Q: "How long is the appointment?""

Accepted Answer

A: If you are booking both hair and makeup we usually send 2 artists, one hair and one makeup (depending on availability). So whether you are booking for one service or both the timing will be the same! For 1 person, we book you for an hour. For more than 1 person, we schedule for 45 minutes a person. 
 
If you are scheduled with one artist for both services, we will schedule at 45 minutes per service.

Question 14

Q: "Can I request a hairstylist or makeup artist that I loved for a future appointment?""

Accepted Answer

A: Of course! When you book your next appointment you will have the option of requesting any artist you'd like, just include it in the "notes" section. If for some reason the stylist/artist is not available for the appointment time you would like to book, please remember that all our beauty professionals are talented and awesome! We hire nothing less!

Question 15

Q: "Is airbrush makeup better than regular foundation?""

Accepted Answer

A: Not necessarily. Airbrush makeup tends to look more natural but does not provide as much coverage as regular foundation unless you layer. Multiple layers can result in a "cakey" look. If you prefer medium to full coverage for foundation, we suggest having your makeup artist hand-blend a custom foundation for you.

Question 16

Q: "Do you provide the hair extensions?"

Accepted Answer

No, we do not provide extensions. The extension add-on service is for the extra time and expertise it takes to incorporate extensions to flow with your desired style. They must be provided by the client. Must be HUMAN HAIR and CLIP-IN extensions. Synthetic will melt and does not pin/style well. We do not apply anything but clip-ins (such as tape-ins, sew-ins, K-Tips, I-Tips, etc). We recommend buying your extensions ahead of time and having your personal hairstylist layer them to match your hair. New extensions come in a blunt cut and it will show dramatically in your style.

Question 17

Q: "How last minute can I book by appointment?""

Accepted Answer

A: We will accept appointments with at least 2 weeks notice. Although there is NO guarantee we will have availability. We will accept or decline your appointment request within 48 business hours. We highly recommend booking your appointment at least 3 months in advance if possible.

Question 18

Q: "I had a problem with my service, who should I contact?""

Accepted Answer

A: We take customer satisfaction very seriously and we’re sorry to hear you had an issue with your service. Please email us at info@mobileradiance.com with full details. We will respond as soon as we possibly can.

Question 19

What are your prices?

Accepted Answer

We'd be happy to send you a quote! Please fill out our 60 second quote request form here: www.mobileradiance.com/quote (www.mobileradiance.com/quote)

Question 20

How do I book you for my event?

Accepted Answer

We can't wait to work with you! Please submit a booking request here: www.mobileradiance.com/book (www.mobileradiance.com/book)

Question 21

What is required to book?

Accepted Answer

1. A completed booking request form (www.mobileradiance.com.book)
2.  A 40% deposit which will be sent once we confirm artists. You will receive an email with a link to your artists work to view before finalizing your booking.

Question 22

Can I view my artists before booking?

Accepted Answer

Absolutely! Once a booking request is submitted and we match you with available artists, we will send you an email with a link to your artists work for you to view before finalizing your booking.

Can't find the answer to your question? Contact us ➳

WE PRIDE OURSELVES ON PUNCTUALITY, PROFESSIONALISM, AND PERFECTION.

OUR LICENSED SAN DIEGO BRIDAL HAIR AND MAKEUP ARTISTS ARRIVE ON TIME, IN UNIFORM, AND READY TO BRING YOUR WEDDING BEAUTY VISION TO LIFE.

TEXT US: (858)522-0738

Can't find the answer to your question? Contact us ➳

WE PRIDE OURSELVES ON PUNCTUALITY, PROFESSIONALISM, AND PERFECTION. OUR LICENSED SAN DIEGO BRIDAL HAIR AND MAKEUP ARTISTS ARRIVE ON TIME, IN UNIFORM, AND READY TO BRING YOUR WEDDING BEAUTY VISION TO LIFE.

TEXT US: (858)522-0738

WE PRIDE OURSELVES ON PUNCTUALITY, PROFESSIONALISM, AND PERFECTION.

OUR LICENSED SAN DIEGO BRIDAL HAIR AND MAKEUP ARTISTS ARRIVE ON TIME, IN UNIFORM, AND READY TO BRING YOUR WEDDING BEAUTY VISION TO LIFE.