FREQUENTLY ASKED QUESTIONS
Q: “Are you available on my date?”
A: Yes! We have an abundance of artists which means someone should always be available!
Q: “Do you do hair as well?”
A: Absolutely! We have a large team of both hair and makeup artists!
Q: “What kinds of products do you use?”
A: All of our artists use professional grade products. Most of which cannot be bought without a license. Our products are also specifically made for the camera! Smile, gorgeous!
Q: "Do you specialize in a certain look?"
A: All of our artists are extremely well rounded and can do any look. We hire nothing less!
Q: "What's included in your price?"
A: Our services include eyelashes and travel for 20 miles, FREE! Along with all products needed to service everyone in your group! The only thing you need to provide is extras such as hairpieces if you so desire and lipstick if you wish to reapply.
Q: “Can I schedule a trial?”
A: Of course! Conveniently book online here!: www.mobileradiance.com/book
Q: "What is required to book?"
A: To book we require a 20% deposit and contract to hold your date. The contract is built in to our booking software and is your contract. All Terms of Service are listed on the booking form before finalizing. You can also view Terms of Serice by clicking "Terms of Service" at the footer of any page.
Q: "How do I book?"
A: Convenitently book online here!: www.mobileradiance.com/book
Q: "What are the travel rates?"
A: We try to send whoever is closest to you so you do not incur a travel fee. How close to your date you book along with availability will determine if there is a travel fee. Any travel fees will be mentioned before we accept your booking and you will be able to confirm these charges before paying any deposit and finalizing.
Q: "I'm late for my appointment. What should I do?"
A: If you’re running late, no worries! We allow a 10 minute grace period for you to arrive. If you are running late, please email us at email@example.com or text us at (858)522-0738 so we can contact your hairstylist and/or makeup artist to inform them. If you are more than 10 minutes late, there is a tardy rate of $1.67 per minute/per artist. If you leave your artist less than 45 minutes per person they are allowed to leave for other prior booked appointments without completing your services. Full balance is still due, WITH ADDITIONAL CHARGES for your tardiness.
Q: "How should I prepare for my appointment?"
MAKEUP: For a makeup appointment, please make sure your face is clean and free of any prior makeup.
HAIR: If your appointment is for a blowout, we recommend your hair is washed and damp by the time your hairstylist arrives. For updos and dry styles, your hair should be clean and dry. We recommend washing your hair a day or two before your appointment (depending on how fast your hair gets oily) to see the best results.
Q: "What is your cancellation policy?"
A: For cancellation, you must contact us and let us know at 30 days in advance to owe nothing more (20% deposit is non-refundable). If you cancel less than 30 days in advance, full balance is due. The card on file will be charged immediately after confirmed cancellation. To cancel, please email firstname.lastname@example.org
Q: "How long is the appointment?"
A: If you are booking both hair and makeup we usually send 2 artists, one hair and one makeup (depending on availability). So whether you are booking for one service or both the timing will be the same! For 1 person, we book you for an hour. For more than 1 person, we schedule for 45 minutes a person.
Q: "Can I request a hairstylist or makeup artist that I loved for a future appointment?"
A: Of course! When you book your next appointment you will have the option of requesting any artist you'd like, just include it in the "notes" section. If for some reason the stylist/artist is not available for the appointment time you would like to book, please remember that all our beauty professionals are talented and awesome! We hire nothing less!
Q: "Is airbrush makeup better than regular foundation?"
A: Not necessarily. Airbrush makeup tends to look more natural but does not provide as much coverage as regular foundation unless you layer. Multiple layers can result in a "cakey" look. If you prefer medium to full coverage for foundation, we suggest having your makeup artist hand-blend a custom foundation for you.
Q: "How last minute can I book by appointment?"
A: You can book an appointment online up to 24 hours before the appointment time as long as it is before 3:00pm PST. Although there is no guarantee we will still have availability. We will respond to your appointment request within a few hours. We highly recommend booking your appointment at least 1 month in advance if possible.
Q: "I had a problem with my service, who should I contact?"
A: We take customer satisfaction very seriously and we’re sorry to hear you had an issue with your service. Please email us at email@example.com with full details. We will respond as soon as we possibly can.
Q: "What if I am outside of the primary service area? Will there be a travel fee?"
A: You deserve to be radiant whenever and wherever! We would love to still accomodate if you are a bit outside our primary service area! Although, yes, there would be a travel fee, which is calculated by mile. Please read our travel policy on our FAQ page to view rates. Please contact us personally before booking, in this situation.